Virginia Tech is conducting a nation-wide survey of wood pallet manufacturers with the objective of identifying business success factors in the wood pallet supply chain. The results of the research will provide information that could help wood pallet manufacturers reduce costs, improve customer satisfaction levels, and increase business profitability. If you are interested in participating, please go to the following link to fill out the survey online: https://survey.vt.edu/survey/entry.jsp?id=1281449770920 or go to the webpage: www.woodinnovation.org/ for an electronic version of the questionnaire that can be printed out. Please email your response to Leslie Sanchez at sanchez8@vt.edu or fax it to (540) 231-8868. We will send you a summary of the research findings. The Virginia Tech research team thanks you for your time; they truly appreciate it and hope the results prove to be beneficial.