You Said It
Sam Donadio, president of Power Pallet, answers questions from the Pallet Enterprise about working in the industry.
Date Posted: 4/1/2014
Pallet Enterprise: What is one thing you do at your company that is different from other pallet companies?
Donadio: We became a full-service recycling company – pallets, cardboard, plastic, paper, e-waste and metal. Recycling other materials has made a big difference for us. We’re a one-stop shop for recycling. Customers use our trailers for everything, not just pallets. If a customer accumulates substantial amounts of cardboard and plastic, we’ll put a baler in their facility then we’ll buy their cardboard, plastic, e-waste and other recyclables. So instead of dealing with a bunch of different companies, they can just put it all on one trailer.
Pallet Enterprise: Have you seen customer expectations change in recent years? How?
Donadio: It’s not just having the best service anymore. You need to have the service and pricing. You used to be able to get by with just good service and higher prices. But customers today are looking for best service, pricing and quality.
Pallet Enterprise: What is the best piece of business advice that you have ever received?
Donadio: My father told me always surround yourself with people who are smarter than you and people who can challenge and inspire you. I feel like I’ve done that. I may steer the ship but it’s through the guidance of the team I’m surrounded by. Never hesitate to give them the praise and credit that they deserve. It doesn’t always have to be my idea. In most cases they have better ideas. I just need to ask the questions.
Pallet Enterprise: What is one of the hardest business decisions you have ever made?
Donadio: The hardest decision was to move our facility after 30 years. That was a very a difficult decision. At first I didn’t think it was going to work out, but it turned out to be one of the best moves we could have done. We outgrew our facility and to be more competitive we needed a bigger property. But it was also very challenging to make the move. I was naive about what it takes to move a facility. We had to do it, but little did I know about how difficult it was going to be. It was very difficult to get production back up to where it needed to be. There was a shortage of pallets at the time and competition came in hot and heavy. It was a perfect storm, and we were in the middle of it. So it brought us to our knees, but we were able to weather the storm.
Do you want reprints or a copyright license for this article? Click here
Research and connect with suppliers mentioned in this article using our FREE ZIP Online service.