You Said It:
Kyle Arrington, vice president and chief operating officer of Arrington Lumber & Pallet Co. answers questions from the Pallet Enterprise about working in the industry.
Date Posted: 7/1/2014
Kyle Arrington is the vice president and COO of Arrington Lumber & Pallet Co., a wooden pallet manufacturer located in Jacksonville, Texas.
Pallet Enterprise: What advice would you give someone entering the industry for the first time?
Arrington: Being part of a family business emphasizes this point, but you protect the name with the quality. Our industry’s transition to a service type business has predicated an emphasis on so many factors sometimes at the expense of quality. The first time your product fails with a customer’s product on top that mark will be hard to erase.
Pallet Enterprise: What is the best piece of business advice that you have ever received?
Arrington: When I first came to work my father told me to always look at the first load out to a new customer. We build enough pallets every day that I can’t see every load, and I’ve neglected that duty a couple of times, and it has bitten me. That first impression of my product is so critical that it deserves my particular attention and my knowing exactly what we put on that truck is imperative should they have any concerns. It also builds the expectation in the plant that we care how people perceive our product.
Pallet Enterprise: What do you think your company will look like 5 to 10 years from now?
Arrington: I’d love to see some innovation in the tools that we use every day, and unfortunately our industry has seen little innovation over the years. Doing things the same old way is becoming less and less viable as a manufacturing strategy. I also expect that bringing data in from the field will be something we adopt even further so we can better understand how to improve operations, safety and the quality of our product.
Pallet Enterprise: What do you like most about your job?
Arrington: We have great people here and that has been a constant key to our success. They make coming in every morning much easier, and we certainly would struggle to do it without them.
I’ve also been fortunate to work with my dad these past ten years and while that doesn’t work for everybody it has worked very nicely for us. I’ve been happy to be able to take some of the burden. He provided so much for my sister, and me growing up it’s nice to do for him now.
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