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Get Answers!

If you have checked out the resources on this or linked sites and still have a question, please contact the following:

Pallet and wood packaging users:

  1. Your pallet or packaging provider
  2. The U.S. Customs and Border Protection Service for imports into the United States - 202-354-1000 or 877-CBP-5511
    http://www.cbp.gov/xp/cgov/toolbox/questions/
  3. The U.S. Animal & Plant Health Inspection Service for exports to foreign countries - 301-734-8537
    http://www.aphis.usda.gov/ppq/pim/exports/CPOs_exp.htm
  4. National Wooden Pallet & Container Association (NWPCA) -
    703-519-6104


Pallet manufacturers or recyclers and pallet or lumber treaters:

  1. Your certification agency. A list of official U.S. certification agencies can be found here.
  2. The U.S. Customs and Border Protection Service for imports into the United States - 202-354-1000 or 877-CBP-5511
    http://www.cbp.gov/xp/cgov/toolbox/questions/
  3. The U.S. Animal & Plant Health Inspection Service for exports to foreign countries - 301-734-8537
    http://www.aphis.usda.gov/ppq/pim/exports/CPOs_exp.htm
  4. National Wooden Pallet & Container Association (NWPCA) -
    703-519-6104    www.palletcentral.com
  5. American Lumber Standard Committee - 301-972-1700
    http://www.alsc.org